MEDIA RELEASE 03 September 2010
Komatsu Forklift Australia Leverages Polycom HD Telepresence to Reduce Travel Costs and Increase Workplace Efficiencies
Komatsu Forklift Australia chooses Polycom to deliver best-of-breed,
high-definition telepresence solutions to reduce travel downtime and lower
network bandwidth costs, accelerate-decision making and enhance workflow
Komatsu Forklift Australia, a leading supplier and distributor of forklifts,
cranes and sideloaders in Australia, is accelerating decision-making and
enhancing communication and collaboration across the organisation with the help
of Polycom's high-definition (HD) video and telepresence solutions.
Komatsu recently installed Polycom HD room telepresence in four of its 11
offices across Australia, to enable its 240-strong workforce to conduct
productive, face-to-face meetings without the high costs associated with travel
and to promote closer communication and information-sharing across dispersed
Komatsu called upon Polycom partner ServicePoint Australia Pty Limited, to
deploy Polycom's HDX 7000 room telepresence solution in its Sydney head office
and Polycom's HDX 6000 units across the local branch offices in Brisbane,
Melbourne and Newcastle. The technology was implemented to enable staff to
conduct interactive meetings over distance without the need to travel to a
central location. By facilitating life-like communication over high-definition -
providing greater clarity at up to half the bandwidth - Polycom's telepresence
solutions have helped to deliver the best user experience possible for Komatsu
"At Komatsu we value communication highly. With 11 national branches,
face-to-face meetings, while vital, are costly and time consuming. We see video
conferencing as a tool to increase our communication and enhance productivity,
without the associated travel and staff downtime costs," said Mr. Gary Hodge,
product manager for Komatsu.
According to Mr. Hodge, among the key reasons Komatsu decided to partner with
Polycom and ServicePoint to video-enable the organisation was Polycom's support
for H.264 High Profile - a powerful, standards-based video compression
technology that reduces bandwidth requirements for high-definition telepresence
and video conferencing by up to 50 per cent, enabling customers to extend the
benefits of visual communications more cost-effectively across their
organisation for a faster return on investment.
"Polycom's telepresence solutions are market-leading, easy-to-use, reliable and
effective. Already we are seeing significant cost savings through reduced
travel, and a substantial increase in productivity," said Mr. Hodge. "With
high-definition, we can see and hear each other more clearly - which has helped
to promote closer interaction between the teams - and with the lower bandwidth
requirements, we can share content much more easily, which has helped to
accelerate decision-making and enhance workflow efficiencies," he added.
Almost all of Komatsu's meetings and training sessions are now being delivered
via HD video and telepresence.
"In the past we would have had to schedule meetings in advance to accommodate
travel requirements. Now we have the freedom to schedule meetings whenever there
is the need. We are seeing the technology being used at our weekly senior
management meetings, technical training, finance meetings and sales team
development sessions," said Mr. Hodge.
Mr. Michael Chetner, Managing Director for Polycom Australia and New Zealand,
commented: "Polycom's telepresence solutions remove the obstacles of time and
distance, enabling organisations to communicate and collaborate anywhere,
anytime, make faster and more informed decisions and achieve higher levels of
"Polycom puts customers at the centre of all its products and continues to
deliver best-in-class telepresence solutions that enable the lowest total cost
of ownership and the highest return on investment - helping customers to power
high-quality HD visual communications across the organisation without
significantly impacting network requirements or cost," he added.
To further enable video collaboration across the organisation, Komatsu is
considering rolling out Polycom HD video and telepresence solutions across all
of its 11 regional offices, in addition to leveraging the technology to enhance
communication between the Australian offices and the company's head office in
About Komatsu Forklift Australia
Komatsu Forklift Australia is the exclusive supplier and distributor of
forklifts, cranes and side-loaders in Australia and employs over 240 team
members in 11 offices nationwide. Part of the global Komatsu family, Komatsu
Forklift Australia is wholly owned by Komatsu Ltd, a Japanese company
responsible for manufacturing construction, mining and materials handling
equipment in factories throughout the world. For more information, please visit
Polycom, Inc. (Nasdaq: PLCM) is a global leader in unified communications
solutions with industry-leading telepresence, video, voice and infrastructure
solutions built on open standards. Polycom powers smarter conversations,
transforming lives and businesses worldwide. Please visit
http://www.polycom.com.au for more information or connect with Polycom on
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ServicePoint is a specialist provider of audio visual communication and
collaboration solutions to corporate and government businesses in Asia Pacific.
Their core offering is video-conferencing, integrated with the latest
innovations in audio visual integration and control, video on demand, IP TV and
interactive collaborative tools. ServicePoint adopts a consulting and managed
services approach to all customer engagements.
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