I received a business letter yesterday. It came through the post in an envelope with a stamp on the front. It was quite a novelty and a reminder to me of how email has overtaken daily business written communication.

So much so that many people starting business careers today would not know how to layout and compose a business letter.

Emails as a means of business communication are full of inherent faults and frustrations caused by bad planning, poor written construction and a failure of the recipient to read beyond the first paragraph.