Our home air-conditioning broke down last Tuesday during the historic heat wave which hit Sydney with temperatures up to 42 degrees on the Saturday.

Naturally we needed to get in touch with the air conditioning people, but who were they? Fortunately my wife keeps great home accounting records and found the company even though it was six years since we had last been in touch.

They told us that sad news that our unit was terminal and a new unit to power our air con is about $7000.

We had previously been happy with their service, so why hadn’t they kept in touch. More >